The estimate
Local moves are estimated as an hourly rate and a range of hours; the final price is the hours actually worked, with a two-hour minimum of work and travel time billed at the same hourly rate (one hour on the island of Montreal, in Laval and on the South Shore). Long-distance moves are quoted as a fixed price, based on the inventory you gave us. If the inventory changes significantly, the price is adjusted in writing before loading.
What we commit to
- A crew on our payroll, in our truck — never a subcontractor
- Blankets, straps and floor protection on every move
- Arrival inside the agreed window, or a call before it is missed
- Cargo insurance on everything we transport
What we ask of you
- Boxes packed and closed before the crew arrives, unless we are packing
- Access at both addresses: elevator booked, a place for the truck
- Valuables, cash, documents and medication kept with you
- Someone present at both addresses to direct the crew
Payment
Local moves are paid at the end of the move. Long-distance moves require a deposit at booking, with the balance due on delivery. The accepted payment methods are listed on the estimate.
See also the claims policy and the cancellation policy.