How to file a claim
- Point out any damage to the crew chief before the crew leaves; we photograph it on site
- Confirm the claim in writing by email within the period stated on your estimate, with photos
- Keep the damaged item and its packaging until the claim is settled
What happens next
We acknowledge every claim within one business day and tell you who is handling it. Depending on the damage, we repair, replace or compensate under our cargo insurance and the coverage stated on your estimate.
What is not covered
- Contents of boxes packed by the customer, unless the box itself was visibly damaged
- Items that were already damaged before the move
- Valuables, cash and documents, which should travel with you
If you are unhappy with how a claim was handled, ask for the manager by phone or email. We would rather fix it than read about it.